Tapco Blend 6 User Manual download pdf (Page 13)

Appendix A: Service Information

Repair

Service for TAPCO mixers is available at our factory,

located in sunny Woodinville, Washington. Service for

TAPCO mixers living outside the United States can be

obtained through local dealers or distributors.

If your mixer needs service, follow these instructions:

1. Review the preceding troubleshooting suggestions.

Please.

2. Call Tech Support at 1-877-827-2669, 7 am to 5 pm

PST, to explain the problem and request an RA

(Return Authorization) number. Have your mixer’s

serial number ready. You must have an RA number

before you can obtain service at the factory.

3. Keep this owner’s manual. We don’t need it to

repair the mixer.

4. Pack the mixer in its original package, including

endcaps and box. This is very important. When

you call for the RA number, please let Tech

Support know if you need new packaging. LOUD

Technologies is not responsible for any damage

that occurs due to non-factory packaging.

5. Include a legible note stating your name, shipping

address (no P.O. boxes), daytime phone number,

RA number, and a detailed description of the

problem, including how we can duplicate it.

6. Write the RA number in

BIG PRINT on top of the box.

Units sent to us without the RA number will be refused.

7. Ship the mixer to us. We suggest insurance for all

forms of cartage. Ship to this address:

TAPCO

SERVICE DEPARTMENT

16220 Wood-Red Road NE

Woodinville, WA 98072

8. We’ll try to ﬁ x the mixer within three to ﬁ ve business

days. Ask Tech Support for the latest turn-around

times when you call for your RA number. The mixer

must be packaged in its original packing box,

and must have the RA number on the box. Once

it’s repaired, we’ll ship it back the same way in

which it was received. This paragraph does not

necessarily apply to non-warranty repair.

Warranty Service

Details concerning Warranty Service are spelled

out in the Warranty section on page 19.

If you think your TAPCO Blend 6 has a problem,

please do everything you can to conﬁ rm it before

calling for service. Doing so might save you from the

deprivation of your mixer and the associated suffering.

These may sound obvious to you, but here are

some things you can check. Read on.

Troubleshooting

Bad Channel

• Is the channel GAIN turned up?

• Is the channel LEVEL turned up?

• Try the same source signal in another channel, set

up exactly like the suspect channel.

Bad Output

• IS the MAIN MIX control turned up?

• If it’s a stereo pair, try switching them around. For

example, if a left output is presumed dead, switch

the left and right cords, at the mixer end. If the left

speaker is still dead, it’s not the mixer.

Noise

• Turn the channel LEVEL, AUX RETURN, and AUX

SEND controls down, one by one. If the noise

disappears, it’s either that channel or whatever is

plugged into it, so unplug whatever that is.

Power

• Our favorite question: Is the POWER switch on?

•

Is the external power supply securely plugged into

the POWER IN connector on the back of the Blend 6?

• Is the external power supply plugged into an AC

power strip? Make sure the power to the power

strip is turned on.

• Are all the lights out in your building?

Lonely? Looking for that special someone? Do you have a question about

your TAPCO Mixer?

Please call our Technical Support chaps at 1-877-827-2669, Monday to Friday, from 7 am to 5 pm PST.

After hours, visit www.tapcogear.com and look under Support, or e-mail us at techmail@tapcogear.com

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